Terms and Conditions.
Please read these terms carefully before purchasing or using Santao services. They explain the agreement between Santao Consulting and customers using its services.
Please read these terms of service carefully.
These terms of service govern Santao Consulting’s agreement to provide services to you and your subsequent operation of your account.
By signing up for, or otherwise accessing, any services or products provided by Santao Consulting, you agree to be bound by the Terms and Conditions. It is essential that you read these terms before purchasing services. If you have any questions, please contact Santao.
Santao’s business is continually evolving and Santao reserves the right to change the Terms and Conditions when necessary. It is your responsibility to keep up to date with the Terms and Conditions, although Santao will notify customers of material changes.
Terms available on this page.
The terms page provides access to the main general terms and service related terms. The General Terms and Conditions contain the main contractual wording.
General Terms
The main agreement covering services, definitions, payment, cancellations, refunds, acceptable use, maintenance, data, passwords, liability and governing law.
Terms Email
Service specific terms relating to email services and the way email related products are provided.
Hosted Exchange
Service specific terms for hosted exchange services and related business email arrangements.
Hosted Servers
Service specific terms for hosted server products, server access, hosted services and technical arrangements.
This Website
Terms relating to use of the Santao website, its information and the material published on it.
Domain Names
Service specific terms relating to domain name registration, renewal and related domain services.
Key areas covered by the general terms.
The general terms set out the main framework for services purchased from Santao Consulting.
Service terms and duration
The general terms explain the agreement, service definitions, contract periods, renewals and the customer’s responsibility to check suitability before purchase.
Payment and refunds
The terms cover payment in advance, automatic invoicing, non payment, administration charges, chargebacks, refunds and cancellation requirements.
Support, data and liability
The terms include acceptable use, scheduled maintenance, support, data responsibility, passwords, disclaimers, liability, force majeure and governing law.
Read the relevant terms before using a service.
Different Santao services may have specific terms in addition to the general terms. The service specific terms should be read alongside the general terms.
Read the overview
Start with the terms overview and the legal notice so you understand that the terms govern the provision and use of Santao services.
Check the general terms
Review the general terms for payment, cancellation, refunds, service use, maintenance, support, data, liability and governing law.
Check service specific terms
Where a specific service applies, read the matching service terms such as email, hosted services, website terms or domain name terms.
Have a question about the terms?
Contact Santao before purchasing or using a service if you need clarification about the Terms and Conditions.
