Regular health checks
Suitable for businesses that need occasional on site review, planned checks and practical support.
Site Location Visits
Scheduled site visits for hands on IT support.
Santao can provide planned site visits for businesses that need face to face technical support, on site checks and practical help with day to day IT issues.
Regular scheduled site visits
Support that understands what is happening on the ground.
Much IT work can be completed remotely, but some situations benefit from an engineer being on site, speaking to users and seeing the business environment first hand.
Practical help before small issues become bigger problems.
Site visits help Santao make sure everything is running smoothly on the ground. They are useful for hands on technical support, scheduled health checks and planned proactive support.
When combined with a strategic approach to IT, regular visits can support a more proactive network, better staff communication and a clearer understanding of the issues that matter.
Staff can also save up minor issues and have them handled during a planned visit.
Frequency
Planned site visits can happen as often as your business needs them.
Relationship
Your engineer and account manager get to understand your staff, systems and working environment.
Guidance
Face to face guidance helps connect day to day problems with longer term IT planning.
Users
Consultation with users helps uncover issues staff may not always know how to report.
Visit options
A schedule built around your business.
Santao can plan site visits from day one. The schedule can be shaped around the size of the business, recent upgrades, new system installs and the level of hands on support required.
Routine support
Useful where staff need regular support, user consultation and closer review of recurring issues.
Higher demand support
Suitable after a major upgrade, new system install or where the business needs a more permanent on site presence.
On site engineers
An engineer who knows your network and your team.
An on site engineer can become, in effect, your IT manager. They know the network, understand how the business works and build a working relationship with staff.
How it works
From visit planning to practical support.
Santao can agree the right visit pattern, understand your systems and work directly with staff to deal with issues before they become larger problems.
Plan the visit schedule
Santao agrees how often visits are needed, from quarterly checks to regular monthly, weekly or resident support.
Understand users and systems
The engineer gets to know the network, the staff and the day to day issues that affect productivity.
Resolve issues and guide improvements
Minor issues can be handled during the visit, while wider problems can be fed into strategic IT planning.
Related services
Site visits work best with managed IT support.
Site visits often connect with IT support, audits, equipment planning and wider business technology management.
Need planned site visits for your business?
Book a meeting with one of Santao’s specialists and discuss regular site visits, hands on support and scheduled IT health checks.
