Clear pricing for practical IT support.
Santao provides fixed prices for common support tasks, with more advanced work quoted individually depending on the requirement, location and technical scope.
Common work has listed pricing. Advanced work is quoted.
Some services are charged per issue, per machine or per hour. Larger projects, advanced networking and security work are priced on application after reviewing the requirement.
Fees and charges.
Prices are shown as listed on the Santao fees and charges page. Services marked POA are quoted after Santao has reviewed the requirement.
Remote and support services
Remote Assistance
Santao connects to your computer remotely and fixes a single software or hardware related issue. If the issue cannot be fixed, there is no charge.
Remote Support
A remote link can be set up so Santao can provide business support remotely, sometimes avoiding an engineer visit.
Miscellaneous IT Support
General engineer time for a miscellaneous IT related issue.
IT Training
One hour of training for common PC tasks and applications, including Microsoft Office applications.
Insurance Claims
A document confirming a diagnosed fault where needed for an insurance claim.
Security, networking and infrastructure
Advanced Networking, Cable and Cisco Configuration
Cisco switches, routers and other advanced networking configurations.
IEEE 802.1x Wireless Security
Secure wireless network setup using methods such as smart cards or PEAP authentication.
High Security Installations
Firewalls, certificate PKI, VPN and IPSEC work using advanced encryption and authentication methods.
Internet Broadband Setup and Support
Business broadband, internet connection setup and office networking support.
Centralised Virus Protection Services
Centralised antivirus control, alerts and client installation across the network.
Windows Server Installations
Advanced installation of servers and infrastructure components, including automated client builds.
DHCP, DNS, IIS, IAS and Radius Authentication
Infrastructure services to help provide an efficient and properly configured network.
Centralised Software Distribution
Setup to allow software to be installed automatically on new machines.
Data Encryption Services
Data protection services for highly sensitive information.
Storage Solutions
Storage solutions for business requirements.
Backup Solutions
Backup solutions to protect core business data from hardware or software failure.
Wireless Security Check
Router reconfiguration, firewall check, encryption review and a record of router settings.
Centralised Microsoft Update Services
Patch management support to help ensure Windows machines are properly updated.
Devices, installation and data work
Data Transfer
Transfer of files and settings from an old machine to a new machine.
Erase IT
Secure erasing of an old hard drive before disposal, reuse or transfer.
Spring Clean
Physical cleaning to remove dust and improve airflow through the machine.
Printer Installation and Sharing
Printer setup and sharing across an existing network.
Operating System Upgrade
Secure operating system installation or upgrade. Price does not include the operating system.
Driver MOT
Downloading and installing the latest software drivers for hardware.
PC Installation
Installation of new computing equipment, tailored to business requirements.
Business support packages
Remote Server Support
Remote server troubleshooting and maintenance support.
Onsite Support
Engineer attendance on site for business issues, help or advice.
Peace of Mind
Telephone support for smaller businesses with up to 10 machines.
Software Support
Support for common operating system or software issues.
Need a price for IT work?
Book a meeting with Santao to discuss the work required, confirm whether a fixed charge applies, or request a quote for more advanced support.
