Client Hawks lost their IT support person and were left having to plan a move and consolidation of their business services in Edinburgh. To make matters worse systems documentation was patchy and out of date and the only IT support company with any knowledge of the systems charged exorbitant rates. Santao Consulting stepped in, documented the existing systems, identified the areas that needed attention, took immediate remedial action and then put together a migration plan to centralise and replace services in Edinburgh whilst still maintaining a presence in Edinburgh.

Our business cannot run without efficient broadband and telecoms devices. The level of customer service that we have received from Santao has far surpassed that of other providers. Prior to signing on with us, Santao took the time to really understand our business and as a result, we feel confident that we are receiving the solution that is right for us. The Santao service is efficient, professional and tailored to individual circumstances. Santao have differentiated themselves through their ability to communicate solutions in layman’s terms, their rapid response times and their superior levels of customer service.

Our experience with Santao has met and surpassed our initial expectations. From initial conversations and through to implementation and management of our infrastructure Santao have worked in true partnership with us, understanding our business, providing excellent customer service and value add advice and delivery. In terms of an outsource approach, we feel we have achieved a higher level of performance, for a lower cost, whilst utilising leading edge technology and advice from the Santao team.

We have been delighted with the service that we have received from Santao. Their emphasis on customer service and responsiveness, coupled with a thoroughly professional and competent delivery of their product and service, makes them our supplier of choice. We look forward to a long and beneficial relationship with them.